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How do I add or terminate a provider from my practice/group?
How do I request a username/password for the Colorado Access website?
How do I notify Colorado Access when my service, remit or mailing address changes?
How do I know if a service requires a prior authorization?
Does Colorado Access provide training for contracted providers?
How do I submit a claim?
What is the timely filing limit?
How can I check the status of a claim and/or ask questions about a claim?
How do I file an appeal?
Who can I contact if I have additional questions or need assistance?
Where can I find a crosswalk of the new 2013 CPT code changes for Psychiatric Services?
How do I check eligibility for a CHP+ member?
How do I change the way I'm receiving my payments from Colorado Access?

How do I add or terminate a provider from my practice/group?
Complete and submit a Clinical Staff Update Form. Note: submission of this form is to initiate the process for adding a provider and there may be additional steps required for approval to provide services to Colorado Access members. Please contact your Provider and Community Liaison for the provider's effective date.

How do I request a username/password for the Colorado Access website?
Complete and submit a Provider Logon ID Request Form. If you are having problems with your username/password please email This email address is being protected from spambots. You need JavaScript enabled to view it. . Note: you must have the most current version of Adobe to complete and submit this form electronically, via the website.

How do I notify Colorado Access when my service, remit or mailing address changes?
Complete and submit a Provider Address Change Form. Note: when changing your remit address, please include a copy of your current W9.

How do I know if a service requires a prior authorization?
Click here for an authorization list, by service code.
Note: you must have a username/password to access this list.
Click here for additional authorization information.

Does Colorado Access provide training for contracted providers?
Yes, Colorado Access has regularly scheduled webinar trainings or you can request an in-office training with your Provider and Community Liaison.

How do I submit a claim?

Mail paper claims to:

Colorado Access Claims
PO Box 17470
Denver, CO 80217-0470

Colorado Access accepts claims electronically through a number of clearinghouses. For more information about EDI claims click here.

What is the timely filing limit?
For all Colorado Access lines of business the timely filing limit is 120 days from the date of service or the time limit specified in your contract. For the CHP+ State Managed Care Network, the timely filing limit is 180 days from the date of service.

How can I check the status of a claim and/or ask questions about a claim?

How do I file an appeal?
Please submit a completed Non-Clinical Adjustment/Appeal Request Form and all supporting documents to:

Appeals and Adjustments
PO Box 17189
Denver, CO 80217-0189

Note: An incomplete form or incomplete documentation may delay the appeal or result in a denial. If you have questions about an appeal, or would like status on your appeal, please call our customer service department. For additional information on submitting complete documentation please review the "Provider Carrier Disputes" (Claim Appeal) section of the provider manual.

Who can I contact if I have additional questions or need assistance?

Where can I find a crosswalk of the new 2013 CPT code changes for Psychiatric Services?

You can find the crosswalk here.

How do I check eligibility for a CHP+ member?

On the date-of-service please check the State web portal to confirm eligibility. If the State web portal is showing a child eligible for CHP+ on the date of service a copy of that printout can be used as proof of eligibility regardless of future retro-enrollment activities. Please utilize the State web portal at https://sp0.hcpf.state.co.us/Mercury/login.aspx to confirm is the member is covered under the Colorado Access CHP+ plan, you can also check our Eligibility web portal at http://www.coaccess.com/for-our-providers

How do I change the way I'm receiving my payments from Colorado Access?

Colorado Access transitioned to a new claims payment system in November 2013. The default payment method is via a Virtual Credit Card (VCC). Click here for information on other payment options and how to request a change to how you receive payments from Colorado Access.

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